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Cutting Through the BS in Cannabis Software Sales Pitches

Nov 8, 2019 5:50:01 PM / by Caitlin Pellas


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The time has come to choose a reliable software platform to help run your cannabis operation. That means you’re doing your due diligence and looking at several different software solutions. Throughout this process, you’re hearing a lot of conflicting information from several salespeople that all claim to have your best interest in mind. When you’re ready to decide on a solution that will support every aspect of your growing business, how do you sift through the sales-speak and determine which platform will actually live up to its promises?

We have researched the field and found some prevalent, misleading promises made by cannabis software salespeople. Read on for some of the most common misconceptions and information you can use to thoroughly question salespeople when choosing a software partner.

1. Full Metrc Integration is Easy

Metrc is a notoriously difficult system to work with. Even the best integrations will have discrepancies and syncs can fail for many reasons on both sides of the equation. Your ideal track-and-trace solution needs to not only integrate with Metrc’s APIs, but also provide full discrepancy reports so you have documentation when you need it most. Anyone who is selling a “set it and forget it” Metrc integration is misleading you. A solid track-and-trace solution will teach you how to work inside the native Metrc platform, so in the event an error occurs with the API communication (duplicating a sale, for example – a discrepancy that is known to happen when Metrc is down or running slowly), you’ll not only know what to look for, you’ll also be able to resolve this issue with confidence. The best track-and-trace solution sets the foundation at the inventory level, allowing you to scale in a predictable and traceable fashion without jeopardizing regulatory compliance and maximizing documentation.

2. Cheaper Means No Hidden Costs

Many POS platforms try to get you in the door by offering you the cheapest possible price or plan. As is the case with most entry level plans, there are hidden costs and fees that can creep up after signing the contract. Fees for server management, customer support, onboarding, consulting, custom reporting, etc. need to be accounted for in those lower prices. In other cases, software providers can offer a low base price, but require 3rd party plugins to get a full feature set. All of these considerations increase the sticker price.

If the tool you’re evaluating lacks automated or custom reporting, that means that you will need a dedicated employee to sift through the raw data to identify the actionable insights and optimizations needed to improve your operation. If the tool you’re evaluating doesn’t have workflow automation, that means you're either paying for it in the form of more employees and higher payroll, or in the form of an additional tool. If your tool doesn’t have automated compliance, you risk costly fines and potential audits which are far more costly than a monthly payment and could jeopardize your license as a whole.

Onboarding an entry-level tool prevents scalability since these restricted plans can’t grow with you. It’s expensive to fully onboard a system only to have to switch to a better system later on when you’ve outgrown your entry-level tool and are ready to scale. When evaluating different POS systems, don’t just consider price, consider the whole cost of ownership. All-in-one solutions like Treez can have a higher up-front price but lower cost of ownership since the solution covers all your bases with no hidden costs.

3. Cheaper is Better

The old adage “you get what you pay for” rings true with POS systems. If you’re looking for a system that only provides the absolute basics to keep your retail store running–regulatory risks be damned–it could end up costing you much more in the end. If you’re serious about growing profits and scaling your business, you need a tool that will scale alongside you. Treez isn't the cheapest solution, but it provides the value to save you time and money and time down the road. Like your favorite pair of sweatpants, Treez can scale with you, no matter how big you grow.

4. Remote Implementation is Always Sufficient

In the digital age, boots on the ground are often seen as a waste of time, money, and effort. You don’t need any personnel from the POS company onsite when you’re going live on the software since it’s so easy to understand and use. Or so they say…

We believe that everyone deserves hands-on training to ensure their staff is properly trained, right from the start, reducing time spent on adoption and questions/actions that require support intervention post-implementation. A cannabis software system is only as strong as the systems and processes in place at the dispensary. Being onsite with a customer allows us to assess their current workflows and offer suggestions for improving efficiency, increasing profitability, and better managing inventory, i.e. free onsite consultations. Digital training mediums, phone conversations, and other physical resources supplement these sorts of sessions, but will never fully replace them. If you’re a multi-location operator, we can train your first store into super-users and then you can send these employees out to launch additional locations to replicate your success.

5. A BIG team is a Better Team

More bodies can mean more bandwidth, but in many cases, more bodies instead can mean more bloat, more bureaucracy, and slower outcomes. As a lean, agile company, Treez is better able to respond to requests and pain points quickly. We get to know our customers, celebrate their successes as our own, and incorporate their feedback into new product features. Customer feedback is weaved into the fabric of our company, as is supporting our customers–24/7/365 with less than 1-minute response times, to be exact. Our features and tools are built on the backs of real-world problems and offer solutions that are brought up by real-world retailers; not by consultants and other “industry experts” who believe only they know what’s best. Treez also operates a Change Advisory Board (CAB) that brings customers in closer, evaluating their feedback and letting them be part of the design and creation process.

Pushing back on these common misconceptions will help you sift through the muddy waters of the software sales process and come out the other side with the ideal partner for your expanding business. If you have any questions about the Treez ecosystem, feel free to get in touch HERE or set up a demo HERE.

Topics: Cannabis Dispensary Software, Metrc, POS software, software

Caitlin Pellas

Written by Caitlin Pellas